The ServiceLine approach

Existing tools become event sources. No replacement needed.

A small, consistent event record turns fragmented operational data into one safeguarding view.

Connect

Agencies keep their existing systems. A secure connection sends only agreed fields.

Each record becomes a standard event: who, when, service, attendance, severity and evidence.

Events are matched to one child using approved identifiers and address history.

Timelines, attendance and pattern detection highlight cross-agency risk.

MASH officers prioritise referrals and record decisions with role-based, logged access.

The working view

Planned and unplanned contact separated around one baseline

Missed and was-not-brought appointments given a distinct signature

School attendance aligned to the same calendar

Onward referrals, evidence and concern strength visible together

Bring together one MASH and its neighbouring partners around the data already available.